Acceptable Use Policy | NuLink - Unified Communication Platform

This Acceptable Use Policy ("Policy") governs your use of the NuLink unified communication platform and related services. This Policy is incorporated into and is subject to our Terms of Service.

1. Prohibited Activities

You may NOT use NuLink services for any of the following activities:

Illegal Activities

Any activity that violates Wyoming, federal, or applicable international laws
Fraud, identity theft, or financial crimes
Distribution of illegal content or materials
Violation of export control or sanctions regulations

Spam & Abuse

Sending spam or unsolicited bulk communications
Phishing attempts or social engineering attacks
Harassment, threats, or abusive behavior
Impersonation or misrepresentation of identity

Technical Abuse

Distribution of malware, viruses, or harmful code
Network attacks, DDoS attempts, or system intrusions
Attempts to bypass security measures or access controls
Cryptocurrency mining or similar resource-intensive activities

Intellectual Property Violations

Copyright infringement
Trademark violations
Unauthorized use of proprietary information
Reverse engineering or decompiling our software

2. Communication Standards

When using NuLink's unified communication platform, you must:

Use the platform for professional business communications only
Provide accurate sender identification in all messages
Honor opt-out and unsubscribe requests promptly
Comply with CAN-SPAM Act and TCPA regulations
Obtain necessary consents before recording communications
Maintain data privacy and confidentiality standards
Include accurate contact information in commercial messages
Respect do-not-call and do-not-contact lists

3. Platform Limits

Rate Limits (per hour)

Resource	Starter	Professional	Enterprise
API Calls	1,000	5,000	Custom
Messages	100	500	Custom
Concurrent Sessions	Based on plan	Based on plan	Custom

Storage Limits

File Attachments: 25MB maximum per file
Total Storage: Based on subscription plan tier
Message History: 90 days (Starter), 1 year (Professional), Unlimited (Enterprise)

4. Enforcement

We take violations of this Acceptable Use Policy seriously. Violations may result in:

First Violation

Written warning via email with details of the violation and required corrective action

Second Violation

Temporary suspension of account access for 24-72 hours

Severe or Repeated Violations

Immediate account termination with no refund of subscription fees

Illegal Activity

Immediate termination and referral to appropriate law enforcement authorities

5. Reporting Violations

If you become aware of any violations of this Acceptable Use Policy, please report them immediately:

Email: abuse@nulink.app

Phone: +1 833 214 3272

Please include as much detail and evidence as possible, including:

Nature of the violation
Date and time of occurrence
Account information (if known)
Screenshots or message logs (if available)
Any other relevant information

6. Compliance Requirements

Users must comply with all applicable laws and regulations, including but not limited to:

CAN-SPAM Act

Regulations for commercial email messages

TCPA

Telephone Consumer Protection Act for calls and texts

GDPR

EU data protection and privacy regulations

CCPA

California Consumer Privacy Act requirements

7. Updates to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or through the platform. Continued use of our services after such changes constitutes your acceptance of the updated Policy.

Questions About This Policy?

NuLink LLC

1309 Coffeen Avenue, Suite 1200

Sheridan, WY 82801

+1 833 214 3272

support@nulink.app

abuse@nulink.app