Privacy Policy | NuLink - Unified Communication Platform

NuLink LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified communication platform and related services.

1. Information We Collect

Business Information

Company name, size, and industry
Business address and tax identification number
Authorized user information (names, email addresses, roles)
Billing and payment details (processed securely via Stripe)

Communication Data

Message content and metadata (timestamps, sender/recipient information)
Communication logs and call records
Contact lists and directories
User-generated content (notes, attachments, recordings)

Platform Usage Data

Feature usage analytics and interaction patterns
API call logs and integration activity
Performance metrics and error reports
User behavior patterns and preferences

2. How We Use Your Information

•Provide unified communication services: Deliver messaging, voice, video, and collaboration features
•Process payments and billing: Handle subscription charges and generate invoices
•Improve platform features: Analyze usage patterns to enhance functionality and user experience
•Customer support: Respond to inquiries and provide technical assistance
•Compliance: Meet legal obligations and regulatory requirements
•Fraud prevention: Detect and prevent fraudulent activities and security threats

3. Data Sharing

Service Providers

We share data with trusted third-party service providers who help us deliver our services:

Telnyx LLC: Telephony infrastructure and voice services
Twilio Inc.: Backup messaging and SMS services
Stripe Inc.: Payment processing and billing
Amazon Web Services (AWS): Cloud infrastructure and data storage
Render Services, Inc: Application hosting and deployment
Vercel Inc.: Frontend hosting and delivery

Legal Requirements

We may disclose your information when required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

4. Data Security

We implement comprehensive technical and organizational security measures to protect your information:

AES-256 encryption at rest: All stored data is encrypted using industry-standard encryption
TLS 1.3 for data in transit: All communications are encrypted during transmission
Multi-factor authentication: Enhanced account security for all users
Regular security assessments: Ongoing vulnerability testing and security audits
ISO 27001 standards: Following international best practices (certification in progress)
Zero-knowledge architecture: Optional for Enterprise customers requiring maximum privacy

5. International Data Transfers

Primary data storage: United States

For transfers from the European Economic Area (EEA), we ensure appropriate safeguards:

EU-US Data Privacy Framework certification (where applicable)
Standard Contractual Clauses approved by the European Commission
Supplementary measures per CJEU Schrems II guidance
Data localization options available for Enterprise customers

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

Request access to your personal data and receive it in a portable format

Correction & Deletion

Update inaccurate information or request deletion of your data

Marketing Opt-Out

Unsubscribe from marketing communications at any time

Withdraw Consent

Withdraw consent for data processing where applicable

Regional Privacy Rights

California (CCPA): Right to know, delete, opt-out of sale (we do not sell personal information)
European Union (GDPR): Right to access, rectification, erasure, restriction, portability, objection
Other Jurisdictions: Additional rights may apply based on your location

To exercise your rights, contact us at privacy@nulink.app

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Data Type	Retention Period
Communication logs	12 months
Analytics data	24 months
Account information	Duration of service + 90 days
Deleted data	Permanently removed after 30 days

Message history retention varies by plan: 90 days (Starter), 1 year (Professional), Unlimited (Enterprise)

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Children's Privacy

Our services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Questions About Privacy?

Privacy Team - NuLink LLC

1309 Coffeen Avenue, Suite 1200

Sheridan, WY 82801

+1 833 214 3272

privacy@nulink.app

support@nulink.app