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Cookie Policy

Information about cookies and tracking technologies used on nulink.app

Last Updated: January 1, 2025

NuLink LLC ("we", "us", "our") uses cookies on nulink.app. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide and improve our unified communication platform by remembering your preferences, analyzing platform usage, and enabling certain features of our services.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the platform to function properly and cannot be disabled.

Authentication Tokens

Maintains your session state and user authentication

Security Tokens

CSRF protection and security headers

Load Balancing

Ensures optimal server performance and routing

Functional Cookies (Optional)

Enable enhanced functionality and personalization features.

Language Preferences

Remembers your preferred language and locale settings

Time Zone Settings

Displays times in your local time zone

UI Customizations

Saves your interface preferences and layout choices

Feature Flags

Manages access to beta features and experiments

Analytics Cookies (Optional)

Help us understand how users interact with our platform to improve services.

Platform Usage Statistics

Tracks which features are used and how often

Feature Adoption Metrics

Measures adoption of new features and improvements

Performance Monitoring

Tracks page load times and application performance

Error Tracking

Identifies and reports technical issues

3. Third-Party Cookies

We work with trusted third-party services that may set their own cookies:

Stripe

Payment processing and fraud prevention for secure transactions

Google Analytics (if enabled)

Website usage analytics and traffic analysis

Intercom (if enabled)

Customer support chat functionality for Professional and Enterprise plans

4. Cookie Management

You can manage your cookie preferences through:

Browser Settings

Configure cookie preferences in your browser:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Privacy, search, and services → Cookies and site permissions

Platform Settings

Manage analytics and optional cookies in your account preferences under Settings → Privacy

Opt-Out

Contact us at privacy@nulink.app to opt out of analytics cookies

Note: Disabling certain cookies may impact the functionality of our services. Essential cookies cannot be disabled as they are required for the platform to function properly.

5. Cookie Duration

Cookie TypeDuration
Session CookiesDeleted when browser closes
Authentication7-30 days (based on "Remember Me")
Preferences1 year
Analytics30-365 days

6. How to Delete Cookies

You can delete cookies that have already been set on your device:

  1. Open your browser settings or preferences
  2. Navigate to privacy or security settings
  3. Find the option to clear browsing data or delete cookies
  4. Select "Cookies and other site data"
  5. Choose the time range (e.g., "All time" for all cookies)
  6. Confirm deletion

Tip: After deleting cookies, you may need to log in again and reset your preferences.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

Questions About Cookies?

NuLink LLC

1309 Coffeen Avenue, Suite 1200

Sheridan, WY 82801