ACCESSIBILITY STATEMENT

OUR COMMITMENT

NuLink LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

We believe that everyone, regardless of ability, should have full and equal access to our AI-powered business communications platform. Accessibility is not just a legal requirement—it's the right thing to do.

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

ACCESSIBILITY FEATURES

We have implemented numerous features to improve accessibility:

Keyboard Navigation

• All interactive elements are keyboard accessible
• Logical tab order throughout the application
• Visible focus indicators on all focusable elements
• Keyboard shortcuts for common actions
• Skip navigation links to main content

Screen Reader Support

• Semantic HTML markup for proper structure
• ARIA labels and descriptions where needed
• Alternative text for all meaningful images
• Clear form labels and error messages
• Proper heading hierarchy (H1-H6)
• Table headers for data tables

Visual Design

• Sufficient color contrast ratios (WCAG AA compliant)
• Information not conveyed by color alone
• Resizable text up to 200% without loss of functionality
• Clear visual focus indicators
• Consistent navigation and layout

Multimedia

• Captions for video content
• Transcripts for audio content
• Audio descriptions where appropriate
• Control over audio/video playback

Forms and Interactions

• Clear labels for all form fields
• Descriptive error messages
• Inline validation with accessible feedback
• Sufficient time for completing actions
• Ability to review and correct inputs before submission

COMPATIBLE ASSISTIVE TECHNOLOGIES

NuLink is designed to be compatible with the following assistive technologies:

• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen Magnification: ZoomText, built-in OS magnifiers
• Speech Recognition: Dragon NaturallySpeaking, built-in OS speech control
• Alternative Input Devices: Switch controls, eye-tracking software

KNOWN LIMITATIONS

Despite our efforts, there may be some limitations. Below are known issues we are working to address:

• Some older PDF documents may not be fully accessible
• Third-party embedded content may have accessibility limitations
• Some complex data visualizations may require alternative views
• Real-time communication features may have screen reader delays

We are actively working to resolve these issues and will provide updates as improvements are made.

ONGOING EFFORTS

Accessibility is an ongoing process. We continuously work to improve the accessibility of our platform through:

• Regular accessibility audits and testing
• User testing with people who use assistive technologies
• Training our development team on accessibility best practices
• Incorporating accessibility from the design phase
• Automated accessibility testing in our CI/CD pipeline
• Monitoring and responding to accessibility feedback

THIRD-PARTY CONTENT

Some content on our platform may be provided by third parties (e.g., payment processors, embedded widgets). While we strive to work with accessible partners, we cannot always guarantee the accessibility of third-party content. We are committed to working with our partners to improve accessibility across all aspects of our service.

ACCESSIBILITY FEATURES IN OUR PRODUCTS

Voice Calling

• Keyboard shortcuts for call controls
• Screen reader announcements for call status
• Visual indicators for incoming calls
• Adjustable audio settings

Messaging

• Text-based communication accessible to all users
• Keyboard navigation through conversation history
• Alt text support for shared images

Dashboard

• Logical tab order through all controls
• Accessible data tables with proper headers
• Form validation with clear error messages
• Responsive design for various screen sizes

FEEDBACK AND CONTACT

We welcome your feedback on the accessibility of NuLink. Please let us know if you encounter accessibility barriers:

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

TECHNICAL SPECIFICATIONS

NuLink's accessibility relies on the following technologies:

• HTML5 semantic elements
• WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
• CSS3 for responsive design and visual presentation
• JavaScript for enhanced functionality

These technologies are relied upon for conformance with the accessibility standards used.

ASSESSMENT APPROACH

NuLink assessed the accessibility of our platform through the following methods:

• Self-Evaluation: Internal audits by our development team
• Automated Testing: Using tools like axe DevTools, WAVE, and Lighthouse
• Manual Testing: Keyboard navigation and screen reader testing
• User Testing: Feedback from users with disabilities
• External Review: Periodic third-party accessibility audits (planned annually)

FORMAL COMPLAINTS

If you are not satisfied with our response to your accessibility feedback, you may file a formal complaint with:

• U.S. Department of Justice: ADA Complaint Filing
• U.S. Access Board: Contact the Access Board

UPDATES TO THIS STATEMENT

This accessibility statement was created on January 1, 2025, and will be updated as we make accessibility improvements. We review and update this statement at least annually or whenever significant changes are made to our platform.