Help Center
Frequently Asked Questions
Find answers to common questions about NuLink's AI-powered business communications platform.
NuLink is an AI-powered cloud communications platform designed for small and medium businesses. We provide professional phone systems with features like AI voice assistants, smart call routing, HIPAA-compliant messaging, call recording with AI transcription, and digital fax—all accessible through web browsers and mobile apps.
Unlike traditional PBX systems that require expensive hardware and IT staff, NuLink is 100% cloud-based. Setup takes 10 minutes instead of weeks, there's no hardware to buy, and you can work from anywhere. Plus, our AI features like intelligent call handling and automatic transcription aren't available in legacy systems.
No! NuLink works in your web browser and on mobile apps. You can use your existing computer, smartphone, or tablet. If you prefer desk phones, we offer compatible IP phones, and Pro plan customers get them free during their trial period.
Yes! We support number porting from any carrier. The process typically takes 7-14 business days. During porting, your service remains active with your old provider, then switches over seamlessly. Visit our /porting page to get started.
We offer two main plans:
- Smart Plan: $29/month - Up to 3 numbers, 1,000 minutes, unlimited SMS/MMS
- Pro Plan: $35/month - Up to 10 numbers, unlimited calling, AI features, priority support
Both plans include a 30-day free trial with no credit card required.
Yes! We offer a 30-day free trial with full access to all features. No credit card required to start. Pro plan customers also receive free equipment during the trial period.
No hidden fees! Your monthly subscription includes all listed features. Additional costs may include: extra phone numbers beyond your plan limit ($5/month each), international calling (rates vary by country), and toll-free numbers ($2/month + usage). All pricing is transparent and shown before purchase.
Yes, you can cancel anytime with no penalties or termination fees. If you cancel, your service continues until the end of your billing period. See our refund policy for details on refunds within the first 30 days.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe. We also support ACH bank transfers for annual plans.
Yes! Save 15% with annual billing. Contact our sales team at sales@nulink.app for volume discounts if you need multiple accounts or are an MSP managing clients.
Our AI Voice Assistant answers calls when you're unavailable, qualifies leads, schedules appointments, and routes urgent calls to you. It sounds natural and can be customized with your business information. Pro plan feature that saves thousands per month compared to hiring a receptionist.
Yes! NuLink is HIPAA compliant for healthcare providers. We offer Business Associate Agreements (BAA), end-to-end encryption, secure messaging, and complete audit trails. Our infrastructure meets all HIPAA technical safeguards for Protected Health Information (PHI).
Yes! All plans include unlimited SMS and MMS messaging. Send texts, images, and files directly from your dashboard or mobile app. Messages are HIPAA-compliant when needed and support two-way conversations with customers.
Yes! Digital fax is included with all plans. Send and receive faxes through your dashboard—no fax machine required. All faxes are stored securely in your account and are HIPAA-compliant.
Yes! Pro plan includes automatic call recording with AI transcription. Recordings are searchable, and transcripts help you review important conversations. You control which calls to record, and we handle legal compliance notifications automatically.
Smart call routing lets you define how calls are handled: ring your desk phone and mobile simultaneously (find-me), route to different team members based on time or caller, create ring groups for departments, or send to voicemail with custom greetings. All configurable in your dashboard.
Yes! Add unlimited team members to your account. Each person gets their own login, extension, and voicemail. You control permissions—some users can manage settings, others can only make calls. Perfect for growing teams.
Most customers are making calls within 10 minutes. The setup process is: (1) Create account (2 minutes), (2) Choose a phone number (3 minutes), (3) Add payment method (2 minutes), (4) Start calling (immediate). We provide a guided walkthrough for first-time users.
For crystal-clear HD calls, we recommend at least 1 Mbps upload and download per concurrent call. Most modern internet connections easily exceed this. If you have 10+ Mbps, you're all set for multiple simultaneous calls.
NuLink works on:
- Browsers: Chrome, Firefox, Safari, Edge (latest versions)
- Mobile: iOS 14+ and Android 10+ via our mobile app
- Desktop: Windows 10+, macOS 11+, Linux
- IP Phones: Compatible SIP desk phones (optional)
Yes! Our mobile apps for iOS and Android let you make/receive calls, send texts, check voicemail, and manage your account from anywhere. Your business number displays on outbound calls, so customers never see your personal number.
Yes! We offer integrations with popular CRMs and business tools. Our API allows custom integrations for unique workflows. Pro plan includes API access. Contact us about specific integration needs—we may already support your tools.
If your internet fails, you can still receive calls on our mobile app using cellular data. You can also set up call forwarding to route calls to any phone number (like your mobile) during outages. We recommend configuring failover rules in your dashboard for business continuity.
We maintain 99.9% uptime backed by our Service Level Agreement (SLA). Our infrastructure is redundant across multiple data centers, and we monitor systems 24/7. Status updates are available at nulink.app/status.
Smart Plan customers get email support (support@nulink.app) with responses within 24 hours. Pro Plan customers get priority phone and chat support 24/7. We also offer comprehensive documentation, video tutorials, and a community forum.
Our infrastructure spans multiple US-based data centers with redundancy for reliability. Voice traffic is routed through the nearest edge location for optimal call quality. All data is encrypted in transit and at rest.
Yes! E911 is supported and included with all plans. You must register a physical address for each location where you'll use NuLink. Emergency services will receive this address when you dial 911. Update your E911 address in dashboard settings if you move.
NuLink uses bank-grade security: end-to-end encryption for calls and messages, SOC 2 Type II compliance, encrypted data storage, two-factor authentication (2FA), and regular security audits. We never sell your data and comply with GDPR, CCPA, and HIPAA regulations.
Only you and team members you authorize can access your data. NuLink employees cannot access your recordings or messages without your explicit permission (such as during support requests). All access is logged for compliance and auditing.
Call recordings and messages are retained according to your plan settings (default: 90 days). You can configure retention from 30 days to unlimited. Account information is retained as long as your account is active, plus 30 days after cancellation for reactivation purposes.
Yes! You can export call logs, recordings, messages, and contacts anytime from your dashboard. All exports are available in standard formats (CSV, PDF, MP3). This ensures you always own your data and can switch providers if needed.
Yes! Healthcare is one of our primary markets. We offer HIPAA compliance, BAA agreements, secure patient messaging, appointment reminders, after-hours routing to on-call staff, and EHR integrations. Many dental, medical, and therapy practices use NuLink.
Absolutely! Real estate agents love our AI receptionist for lead qualification, call tracking by listing, mobile app for showing appointments, professional greetings, and ring groups for team collaboration. Never miss a potential buyer again.
Yes! Manage multiple offices from one account. Each location can have its own phone numbers, staff, and call handling rules. Free inter-office calling and unified administration make multi-location management simple.
Yes! We offer special programs for Managed Service Providers. White-label options available, volume discounts, centralized billing, and dedicated account management. Contact sales@nulink.app to discuss MSP partnerships.
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