Legal & Billing Information

About EOXLABS LLC

EOXLABS LLC is a software development company specializing in web applications, digital tools, and SaaS products. We build and operate multiple software products under a unified business entity to provide consistent quality, support, and billing practices across all our offerings.

What You're Paying For

Charges from EOXLABS LLC or any of our associated product names are for:

• Software-as-a-Service (SaaS) subscriptions
• Digital product licenses
• Web application access and services
• Premium features and upgrades

Billing Contact

For billing inquiries, refund requests, or questions about charges:

If you do not recognize a charge from EOXLABS LLC, please contact us before initiating a dispute with your bank. We are committed to resolving any billing concerns promptly.

Information We Collect

We may collect the following types of information:

How We Use Your Information

We use the information we collect to:

• Process transactions and send related communications
• Provide, maintain, and improve our services
• Respond to customer service requests and support needs
• Send promotional communications (with your consent, where required)
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting, and analytics. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@eoxlabs.io.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

1. Use of Services

You may use our services only if you are at least 16 years old and capable of forming a binding contract. By using our services, you represent and warrant that you meet these requirements.

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Account Registration

Some features of our services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

We reserve the right to suspend or terminate your account if any information provided is inaccurate, misleading, or violates these Terms.

3. Payment and Billing

If you purchase a subscription or other paid services, you agree to pay all applicable fees as described at the time of purchase. All payments are processed securely through Stripe.

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). You authorize us to charge your payment method automatically for each billing cycle until you cancel.

4. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period.

Refund requests made within 14 days of purchase will be honored in full. After 14 days, refunds are issued at our discretion.

5. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and code, are the exclusive property of EOXLABS LLC and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal or internal business purposes. You may not copy, modify, distribute, sell, or lease any part of our services without prior written consent.

6. User Content

You retain ownership of any content you submit, post, or display through our services ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content solely for the purpose of operating and improving our services.

You represent and warrant that you have all necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable laws.

7. Prohibited Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services
• Transmit any viruses, malware, or harmful code
• Scrape, harvest, or collect information from our services without permission
• Impersonate any person or entity or misrepresent your affiliation

8. Third-Party Services

Our services may contain links to or integrations with third-party websites, services, or applications. We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk.

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, EOXLABS LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless EOXLABS LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your User Content, or your violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

13. Termination

We may suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and EOXLABS LLC regarding your use of our services.

17. Contact Us

If you have any questions about these Terms, please contact us at: