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Security & Compliance

Enterprise-grade security protecting your business communications across all channels

Security Overview

NuLink is built with enterprise-grade security to protect your business communications across all channels. Our unified platform ensures consistent security standards for messaging, voice, video, and collaboration features, giving you peace of mind that your data is protected.

End-to-End Encryption

AES-256 encryption at rest, TLS 1.3 in transit

24/7 Monitoring

Continuous security monitoring and threat detection

99.9% Uptime

Redundant infrastructure with automatic failover

Data Protection

Encryption Standards

  • At Rest: AES-256 encryption for all stored data including messages, files, and metadata
  • In Transit: TLS 1.3 for all platform communications and API calls
  • End-to-End: Optional E2EE for sensitive communications (Enterprise plan)
  • Key Management: Hardware security modules (HSMs) for encryption key storage

Zero-Knowledge Architecture

For enterprise customers requiring maximum privacy, we offer zero-knowledge encryption where even NuLink cannot access your sensitive communications data.

Encrypted Backups

All backups are encrypted and stored in geographically distributed locations with point-in-time recovery capabilities.

Compliance & Certifications

PCI DSS Level 1

Payment card security via Stripe integration ensures highest level of payment data protection

SOC 2 Type II

In progress - Expected completion Q2 2026. Independent audit of security controls and processes

GDPR Compliant

Full compliance with EU General Data Protection Regulation for European customer data

CCPA Compliant

California Consumer Privacy Act compliance for California residents and businesses

TCPA Compliant

Telephone Consumer Protection Act compliance for business messaging and calling

CAN-SPAM Compliant

Full compliance with CAN-SPAM Act for commercial messaging

ISO 27001

Planned for Q3 2026 - International standard for information security management

Platform Security

Infrastructure

  • 99.9% uptime SLA for Enterprise customers (99.95% available)
  • Geographically distributed data centers with automatic failover
  • DDoS protection and mitigation at network edge
  • Load balancing and auto-scaling for reliability
  • Regular disaster recovery testing and validation

Monitoring & Detection

  • 24/7 security operations center (SOC) monitoring
  • Automated threat detection and response
  • Real-time intrusion detection systems (IDS)
  • Anomaly detection and behavioral analysis
  • Comprehensive audit logging of all system activities

Testing & Validation

  • Regular penetration testing by third-party security firms
  • Automated vulnerability scanning and remediation
  • Code security reviews and static analysis
  • Dependency monitoring for known vulnerabilities
  • Bug bounty program launching Q2 2026

Access Management

Authentication

  • Multi-factor authentication (MFA) available for all accounts
  • Single Sign-On (SSO) support via SAML 2.0 and OAuth 2.0
  • Password complexity requirements and rotation policies
  • Session timeout and automatic logout

Authorization

  • Role-based access control (RBAC) with granular permissions
  • API key management with rotation capabilities
  • Principle of least privilege enforcement
  • Comprehensive audit logging of all access attempts

Security Operations

  • Dedicated Security Team:

    Full-time security professionals monitoring and protecting your data

  • Incident Response:

    24-hour incident response SLA for critical security issues

  • Vulnerability Management:

    Proactive identification and remediation of security vulnerabilities

  • Security Training:

    Regular security awareness training for all personnel

  • Third-Party Audits:

    Independent security assessments and compliance audits

Report Security Issues

If you discover a security vulnerability or have security concerns, please report them immediately:

Security Team: security@nulink.app

Emergency Hotline: +1 833 214 3272 (Press 1 for Security)

PGP Key: Available upon request for encrypted communications

Response SLA: We commit to acknowledging critical security reports within 24 hours and providing initial assessment within 48 hours.

Questions About Security?

NuLink LLC

1309 Coffeen Avenue, Suite 1200

Sheridan, WY 82801

+1 833 214 3272

security@nulink.app

support@nulink.app